Well summer is coming to an end with Autumn arriving and Easter is just around the corner. March has 2 short weeks with the Adelaide Cup and Good Friday so the logistics of placing orders with the warehouses and receiving deliveries and having members orders ready on time will be a challenge. Please place your March/April orders and your April orders before Friday 19th March to help with pick up and postal post outs to be dispatched before Easter.

We have a new team leader on the front counter with Danni retiring after 2 ½ years of leading the team. Danni has been a huge part of re-building the association after a stressful time with implementing procedure to become compliant with the standards required by the Federal Health Department and Medicare. She will be missed.

I hope you will welcome Sylvia and her efforts to make your visit a pleasant experience as she leads the team into the future. Our front counter volunteers are an important part of our association as they have the job of “face to face” contact with members and deal with the many personalities and situations that confront them.

We are moving into using Medicare’s new Data processing program SAMS 2.2 in the cloud and will need ALL members to use the new order forms and fill out all mandatory fields correctly:
Medicare number………position on the card………..Expiry date……..
Membership number………Date of birth……….

It is important for us to have your details entered correctly on the order form so there is no delay in you receiving your supplies. If you have your supplies posted please be mindful that payment for postage must be done before processing of an order can be done. Direct debit to our bank or placing your
credit card details clearly and correctly are the best options. Details are on the order form for payments. It stretches our resources if we need to keep ringing people for postage which then holds up the process of members receiving their orders promptly.

We would love more of our members to become involved with “their” association either on the operational side with the front counter/office or the warehouse. Packing for pickup is done on a Monday and post outs are Tuesdays and Wednesdays.

There is also the option of becoming involved on the Governance level by becoming part of our Board. For the longevity and success of the association we need the board to consist of Ostomates as it is run by ostomates for ostomates. We do have several members that are non-ostomates but they are there for there skill base contribution as one is a Accountant and keeps our finances on track also a lawyer who is a member and great asset to have on board incase we may ever need.

I would like to personally say thank you to all the wonderful member that make my day with their positive comments via email or on the phone. It is lovely with a “have a wonderful day” or “thank you for all you and your team do to make our life more bearable” on the end of an email or the phone and it is those small things that make volunteering a pleasurable experience.

Stay safe, stay healthy and enjoy the start of Autumn with the leaves changing colour and the cooler weather.

Thank you.

Heather Walsh……..Executive Officer……..President of OASA


The compulsory Access fee for you to receive your Stoma appliances is due on the 30th June 2021. Plus, the administration fee of $20. There will be a $20 late fee applied from the 1st August 2021……… No membership fee No products.

If you are in financial hardship please make arrangements with the office for the fees to be made in installments so they are PAID by the 30th June.

Notification of Reversals is important as we must inform Medicare and keep our records up to date.

Notification of a member passing away is also important as there may-be an order sitting on the shelf waiting collection or a parcel to be posted out or being prepared for postage. If you could nominate a family member to inform us it would be greatly appreciated. I know it is a distressing time so within a month would be good. It is very important as we need to inform Medicare.

Medicare own the Stoma Appliance Scheme and we are answerable to them:

There is a form on the back of the renewal notice to update your details:

Please keep your details updated as it helps us to have the correct details especially if a member has gone into care or moved accommodation. If you have gone onto a pension since last year please inform us so we can update your file.

Making changes to your order or wanting to add something at the last minute can be a little tricky as we don’t keep all 4000 products on the scheme in our warehouse. Please be mindful that it may take a week or so to get that product in from the warehouses interstate. We do try to be accommodating so please be patient as we take pride in be efficient.



After 40 plus years of us fellow ostomates receiving our monthly products the scheme is about to receive a huge overhaul. The Federal Health Department have placed the “Ordering and Distribution of Ostomy Supplies” up for tender which means to privatize this service. It is a huge shock for us, as an Association who takes pride in servicing our members needs at a small fee of a $20 administration plus the compulsory access fee $50 for pensioners and $60 for non-pensioners. We hate to think of the costs involved for us to receive our supplies when this service is privatized. The association has been run by ostomates for ostomates on a voluntary basis with several paid staff to do all the legal paperwork involved with being compliant with Medicare. We receive our products on the PBS and that won’t change but what will change is the cost of how we access this service.

We have not got a crystal ball and can’t predict what is going to happen so all I can say is “WATCH THIS SPACE”

What you as members can do, is to please place your orders correctly with all fields filled in on the order form, put the correct codes for the products you need, learn what your monthly product allowances are, place your orders weeks before you need them as last minute urgent orders will be a thing of the past. We need to get into the routine of learning to manage our supplies efficiently so when the changes, whatever they maybe, we will be able to cope.

Our older members will be affected the most if they don’t have access to the internet, a credit card or family support to help them place orders and help them cope.

Nursing homes will need to be extra vigilant when it comes to looking after an ostomate in their care. They are the most vulnerable when it comes to having a stoma, as they don’t have control of the ordering of their products in a limited timeframe.

We, as an association, don’t know what our role will be in the scheme of their plans for being able to look after our members and their needs. The association is owned by the members so we may become a Stoma Clinic and education center for new ostomates, careers or just support services.

There are approx. 49,000 people in Australia with a stoma and these changes are coming and we must be prepared. There is no time frame as yet for the roll out of the changes so that will give us time to prepare our members to start being responsible for their orders, their supplies and most of all to become tech savvy or enlist the help of tech savvy family members. The public library can also be helpful with supporting older members with sending orders by fax or email.


We, as an association will do our best to help the members with this transition into the new era of progress. We can only do so much to help, so you must be prepared to step up and be responsible for your own orders and supplies.

The Board, staff and volunteers would like to wish everyone a safe and Merry Christmas 2020.


Well life is about to get interesting on June 1st 2020 with pubs opening with 80 people aloud in and that means going out for dinner, YES so happy. Gyms and indoor fitness centres and boy that is needed as everyone has beefed up a bit while sitting home on the sofa in front of the TV. Lots of other goodies are on the list with funerals, beauty salons ALSO but I am here to say that OASA is NOT lifting their restriction at the moment. Our Stoma Clinic is starting up again and that means that there could be some vulnerable members coming in plus we still need to keep ourselves safe for our members so we can remain open.

Heather Walsh | President of OASA


I would like to introduce you to our wonderful Stoma Rabbit Daisie. She is our associations mascot and makes us smile. Keep an eye out for our display coming soon with other bears, rabbits and other friends that will be for sale. Daisie is “NOT for SALE” so watch this space.

The Board and Management of the Ostomy Association of South Australia appreciate all our Volunteers and the huge contribution they make to keep the wheels turning.

Because of the Covid-19 restrictions we can’t have a function to show our appreciation until the restrictions are reduced. A date and Venue to be announced so watch this space.



Order supplies for one month for:


Order supplies for two months for:


***Conditions Apply, in general there is a 6 month period stomas can change size or shape so new members are recommended to only have one month at a time. The friendly office staff can help with any enquiry

Extra supplies



Please allow 3 weeks to receive postal orders

To save money on cheques or money orders, get your bank teller to deposit money directly into our account…. Please don’t forget to use your member number as the reference !!


1Direct Deposit into OASA’s BankSA bank account

  • Account Name: Ostomy Assoc of SA
  • BSB: 105-074
  • Account: 045 135 240
  • Reference: "YOUR MEMBER NUMBER"

2Cheques and Money Orders

  • Please make payable to Ostomoy Association of SA Inc
  • Money Orders please fill in your name and address on the back

3Visa and Mastercard

  • Phone payments after 1PM please

4Pay in person at OASA office

  • Cash, cheque, credit cared or money order