Well summer is coming to an end with Autumn arriving and Easter is just around the corner. March has 2 short weeks with the Adelaide Cup and Good Friday so the logistics of placing orders with the warehouses and receiving deliveries and having members orders ready on time will be a challenge. Please place your March/April orders and your April orders before Friday 19th March to help with pick up and postal post outs to be dispatched before Easter.
We have a new team leader on the front counter with Danni retiring after 2 ½ years of leading the team. Danni has been a huge part of re-building the association after a stressful time with implementing procedure to become compliant with the standards required by the Federal Health Department and Medicare. She will be missed.
I hope you will welcome Sylvia and her efforts to make your visit a pleasant experience as she leads the team into the future. Our front counter volunteers are an important part of our association as they have the job of “face to face” contact with members and deal with the many personalities and situations that confront them.
We are moving into using Medicare’s new Data processing program SAMS 2.2 in the cloud and will need ALL members to use the new order forms and fill out all mandatory fields correctly:
Medicare number………position on the card………..Expiry date……..
Membership number………Date of birth……….
It is important for us to have your details entered correctly on the order form so there is no delay in you receiving your supplies. If you have your supplies posted please be mindful that payment for postage must be done before processing of an order can be done. Direct debit to our bank or placing your
credit card details clearly and correctly are the best options. Details are on the order form for payments. It stretches our resources if we need to keep ringing people for postage which then holds up the process of members receiving their orders promptly.
We would love more of our members to become involved with “their” association either on the operational side with the front counter/office or the warehouse. Packing for pickup is done on a Monday and post outs are Tuesdays and Wednesdays.
There is also the option of becoming involved on the Governance level by becoming part of our Board. For the longevity and success of the association we need the board to consist of Ostomates as it is run by ostomates for ostomates. We do have several members that are non-ostomates but they are there for there skill base contribution as one is a Accountant and keeps our finances on track also a lawyer who is a member and great asset to have on board incase we may ever need.
I would like to personally say thank you to all the wonderful member that make my day with their positive comments via email or on the phone. It is lovely with a “have a wonderful day” or “thank you for all you and your team do to make our life more bearable” on the end of an email or the phone and it is those small things that make volunteering a pleasurable experience.
Stay safe, stay healthy and enjoy the start of Autumn with the leaves changing colour and the cooler weather.
Heather Walsh……..Executive Officer……..President of OASA